Hey, I paid that! Deactivated a second time.

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  • Updated 2 years ago
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I paid 250 dollars of my 255 dollar bill at the bank last week. I spent the last of my money doing so because reactivating my phone was a priority. This week, I got a new notice saying that I was over my 200 dollar limit and if I didn't pay it would be disconnected again. I checked the bill and sure enough, it's back up at 255 dollars. I paid my bill at RBC and I was on the phone with a koodo rep at the time. They reactivated my phone with the reference number from the payment and told me I'd have to pay a 35 dollar reactivation fee on my next bill.
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Shannon Peer

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  • annoyed

Posted 2 years ago

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Chad Burr, Mobile Master

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You're on a spending limit

That limit is both billed and unfilled charges. Check your phone use in self serve and make sure you're not over your data or minutes for this month.
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Mathieu, Mobile Master

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It's not lost in a black hole, it just takes 10 days for the payment to be processed. You probably past the due by date which is why they stopped your service. It's up to you to make sure you make your payment so that Koodo receives it on time. 
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grampad

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10 business days seems a little excessive. I would be on the phone to koodo again for clarification.
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Mathieu, Mobile Master

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Grampad, please refer to this video:
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Jonathan I, Mobile Master

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I believe it's 3 to 5 days, not 10.
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Melissa, Employee

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Hey Shannon! It takes 3-5 business days before we receive any payment from any financial institution.  If you paid on the 29th as you mentioned, I strongly suggest contacting your bank to ensure that they payment was processed since we should have received it by now.  Certain factors can come into play when deciding to take a reference number, which can include false payment arrangements,no payments history on the account and the credit limit program.  Hope this info helps!

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