Hey. I need to chat with someone about issues with mobile network. I can't use my phone to make calls bescause network is down.

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  • Updated 6 months ago
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François Landry

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Posted 6 months ago

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Allan, Mobile Master

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Have you tried restarting your phone and removing and reinvesting your sim card?

Has it worked in the past and now doesn't? Is it just calls you can't make, (do texts work)?
Do you have any bars of service?
(Edited)
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Dinh, Mobile Master

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Hi Francois,
What did you see on your phone when the network is down? no signal? or "no service"?
Have you checked your selfserve? what did it say?
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François Landry

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Well, it is just the network that does not seem to work. Phone is ok.
It used to be all good until a couple days ago.
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Allan, Mobile Master

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Have you tried restarting like I mentioned?
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François Landry

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I'll try.
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François Landry

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??? It works. But why does it work? What kind of wizard are you?
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Robert, Mobile Master

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Sometimes a simple reset is what it takes to solve a problem because it triggers a reconnection to the network 
(Edited)
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François Landry

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When I try to call it says "mobile network unavailable" (translation from french)
.
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François Landry

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Problem solved. Thanks a lot.