Hey I need help going from prepaid to mouthly

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Jacob Stanzel

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Posted 3 weeks ago

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Goran, Mobile Master

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You csn port to a postpaid account. Just be aware that any data and talk boosters you bought cannot be transferred, so it's best to switch once those are very low or gone. What exactly do you. We'd help with?
(Edited)
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Dinh, Mobile Master

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hi Jacob,
So you received a text about switching? Was there any link in the text that advise you to visit & switch?
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Robert, Mobile Master

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Just go to Koodo and sign up for a new account and port over your Koodo prepaid number. It's like porting in from a different carrier. Also, you can go online and apply for postpaid service, you'll need a new sim as the prepaid sims are only good for prepaid. Koodo will run a credit check and send you a new sim card. Just pop the new sim into your phone and off you go. 

If you go in-store don't forget bring proper ID for the credit check.

If you're keeping your number you can set everything up right online. Just keep your prepaid service active so you can port the number over to the new sim. You can still use the same phone too!

Switching in either direction is like moving to a completely different company. The SIMS won't work, you will lose whatever investment you have in minutes, tab, etc. Your self-serve become historical and you have to re-register all over again. So best to do it when you've just about exhausted your account. 

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