Hey Bernard!

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  • Updated 3 months ago
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Maybe you should find out what the problem is before giving snarky comebacks. Yes, you have a contract signed by may daughter. But I also have an email from your company cancelling the service on/around the same day. You cancelled it because you would not accept my foreign credit card. But that didn't stop you from charging the deposit. 7 months later you are demanding a further C$500. And I'm explaining that you've made a mistake and would like you to correct it. Instead, you've gone to a collections agency. Is that good customer service?
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Robert Middleton

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  • very pissed

Posted 3 months ago

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Dinh, Mobile Master

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Hi Robert
As Bernard has responded to your other topic: https://community.koodomobile.com/koodo/topics/why-are-you-billing-me-when-you-rejected-my-applicati..."we do have an agreement, signed September 1st, 2017 at the Koodo store in Regina, Saskatchewan with your daughter's name on it. Because this is a public forum there is not much more we can disclose. However, pls reach out via Facebook so we can secure the conversation and look into what happened."

You should contact them through that facebook channel. They need to verify the account, and cannot post your personal (your credit card, name, phone number, etc.) here.

 
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Robert Middleton

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Thanks. Bernard didn't respond though..he dismissed. There's a difference.
I have tried contacting the, as you've suggested, for a couple days now. No answer. I've called but there's so many complaints that they say there's a 20 minute wait before you can speak with anyone. Unfortunately I'm calling from Asia so that's a bit inconvenient. I'll keep trying.
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Dinh, Mobile Master

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I don't have the detail information but from Bernard words and from yours, I gathered your daughter actually signed a contract and bonded to it. The contract was canceled due to some reasons but some of the clauses were still applied. Did your daughter keep a Koodo phone with the contract? Did she receive any paper documents from Koodo? If she kept a phone and didn't return it to Koodo, she was responsible for that amount.

Again, I had no clue what happened. It was all speculation.

As the case has reached the collection agency, you might need to contact them  besides Koodo. You could ask them what your option were.

And honestly, it is best to contact Koodo with their facebook, you wouldn't have to wait on phone. You could ask your daughter to help you also.
(Edited)
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Bernard, Official Rep

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@Robert, no dismissing just limitation on what can be disclosed before some level of authentication. If there is something off we will fix it. Someone will have to look at the account a little deeper though, hence the suggestion of private contact as opposed this forum.  

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