HELP! Unable to retrieve voicemail, calls or call out

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  • Updated 3 years ago
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For the passed 24 hours i have been unable to access my voicemail, any incoming calls and am also unable to outgoing calls.
When I dial my voicemail it says the call is connected, but I cannot hear anything. On the rare occasion i may hear, what sounds like, garbled voices.
My phone rings when i am receiving a phone call, but when i answer I cannot hear anything on the other end, even though it says the call is connected.
When dialing outgoing calls, again, it says that it is connected, but I cannot hear ringing nor anyone on the other end. My husband has the same phone and is also with Koodo and is having the same problem. Any insight or suggestions? I have re-started my phone to no avail. PLEASE HELP!!!
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Sharlene Allison

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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What phone?
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Sharlene Allison

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it is a Nexus S
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Zaphod Beeblebrox

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It is probably a Nexus S. There are issues with most, if not all Nexus S phones that are unable to use voice functions for calls and voicemail. It is beiong looked into but no estimated time it will be fixed.
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Sharlene Allison

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Yeah, it is a Nexus S. Do you know if this problem is recurring?
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Timo Tuokkola, Mobile Master

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Since this is the first time it's happened it's definitely not recurring. It is a known issue right now though.
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Myke

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Not necessarily. I had 1 customer not be able to receive voicemails and the phone wasn't Nexus S.
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Sharlene Allison

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Thank you Gentlemen!
It is unfortunate that there isn't an ETA on when it will be up and running, but I understand that these things take time.
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Rocky Balboa

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Thanks for seeing it from our prespective. You're co-operation is muchly appreciated and sorry about the inconvinience
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Sharlene Allison

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No Problem at all! The fact that I know it is being looked into is reassuring enough. You can only do what you can at this point.
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Timo Tuokkola, Mobile Master

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Just got word that the issue should be resolved now. Pull the battery and sim card for 30 seconds, then restart the phone and test if it is working.
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Sharlene Allison

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Brilliant!!
You're a Gem! Thanks for the update, I appreciate it dearly!!
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Sharlene Allison

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Thank you all for you help! I am up an running again :)
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Alex St-laurent

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Having the same problem with my unlocked Nexus S but removing battery and SIM does not work. I wouldn't have any problem if I could get my voice messages from another phone bu I can't as I did not activate the voicemail yet and it REQUIRES me to do it with my cell phone (Nexus S) which doesn't work.

This sucks.
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Timo Tuokkola, Mobile Master

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Since the outage was cleared over a month ago it's not the same problem, even though the symptoms may be similar.
Make sure flight mode is off and the phone is not set to gsm only/use only 2G networks
Tap on network operators and manually search for networks. What does it show?
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Alex St-laurent

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I made sure "use only 2G networks" is not checked.
Flight mode is OFF

Network operators shows:
- Koodo
- CAN Rogers Wireless Inc.
- 302610

Selected Koodo and tried again. I tried calling my number 1+regional+phone# AND holding 1 to call voice mail. Both have the same result, call seems connected but absolutely no sound whatsoever Also tried removing battery ans SIM for a couple minutes. Other calls work fine, just not the voicemail.
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Timo Tuokkola, Mobile Master

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Call tech support from another line, go through the troubleshooting and they can submit a ticket to their network team if they can't get it working.
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Alex St-laurent

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Will do, probably tomorrow though. Thanks!
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Cody Hamelin

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I have an s4 that is having a similar problem, I was able to make and answer calls without issue before today, when I answer I hear nothing or static. why is this happening after only a day of having it. and how do I fix this without loosing all of my phones contacts and pictures.

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