Help setting up account

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  • Updated 5 years ago
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I just got a phone through koodo. I had a prepaid phone with Rogers until now, and I still had money on my phone, so I used the sim card from my old phone in my new one until it ran out. Now I put the koodo sim in the phone and it starts up saying emergency calls only. I haven't set up an account with koodo yet or even received a phone number from them, but I can't seem to register without one. How do I set up my account?
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Allison Vey

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Posted 5 years ago

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John Burke, Mobile Master

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What phone is it?
A Rogers SIM shouldn't have worked with Koodo's phone.
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Allison Vey

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Nexus 4 - it comes unlocked
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John Burke, Mobile Master

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You didn't get a # when you got the SIM?
Is it pre-paid? If so, you can activate it here--> https://activateprepaid.koodomobile.com/

Once the account is set up, you should be able to just pop it in since it's unlocked.
Just make sure the APN's correct--> http://koodomobile.com/en/on/switch2k...
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Allison Vey

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Ok I didn't see this before- The sim card (it's a post paid one by the way) has a phone number for activation written on it. I called it and they set it all up for me. I appreciate your effort nonetheless!

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