HELP PLEASE- SELF SERVE PROBLEMS

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  • Updated 4 years ago
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Hooked myself up with koodo today- tried registering for self serve but the only message I got that the Account is not available even though I've received my phone number- btw is there fee charge when using customer service>??
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John Asumen

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Posted 4 years ago

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B2theden

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Wait about a week then try again. It takes a little while for Koodo to put you in the system.
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Chris Petersens

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We had no problem doing the first day we got our second phone with them. I don't think it takes more than a couple of hours.
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Chris Petersens

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I never heard of "account not available" as an issue before. What we have seen on this forum that sometimes people use a different email address when they activate their phone. Then they go home try to register in koodo's website for self serve with another or their real emails address. That's when things tend to go astray. If that's the case you have no choice but call and reset the account.

There is no charge for that. They only charge for things that you can do yourself online. This is not one of them.

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