Help! My samsung is malfunctioning and I am e-stranded!

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  • Updated 4 years ago
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Help! My phone is not working. It says emergency calls only and that I'm not registered on a network. I have tried rebooting the phone and tried taking out and reinserting the battery and sim card. Nothing is working. I can't call koodo to ask for help and there is no live chat!
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Amy Bordas

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Posted 4 years ago

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Sophia, Mobile Master

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I don't think it's the phone, Amy. In fact you're not the only one reporting this :) Look at this page alone, there are dozens of people who posted the same... I would imagine there is an outage somewhere. Stay tuned for more information...
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Nabil, Employee

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Hey Amy,

The issue is now resolved. We've been trying our very best to get things up and running. Have you tried to remove/reinsert the SIM card? It can make a difference now.

Thank you for your patience and understanding.

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Jonathan I, Mobile Master

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E-stranded? I'm gonna use that

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