How long does Koodo take to issue a refund to your credit card?

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  • Updated 5 years ago
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How long does Koodo take to issue a refund to your credit card? I returned a phone to them the same day (saturday) I purchased it and they put the money back on my credit card and it said approved and they gave me all the recpits. But after calling my credit card company today (monday) they still dont see the refund issued. HELP please I am so worrisome to the point where I'm having an anxiety attack lol. If i returned the phone saturday how many business days do you think itll take?

p.s I returned the phone because after I got home I looked over my finances (my mom flipped her lid) and I cant afford it right now but I was so tempted to buy it so I did.....then returned it I have yet a lot to learn about wants and needs.
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akaykay33

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  • worrisome and anxious

Posted 5 years ago

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Camilo_A

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this kind of transactions shouldn't take more than 3-5 business days...
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Sophia, Mobile Master

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Koodo are not scammers, akaykay, don't despair... you WILL get your money back :) It will probably show up in 3 business days (Sat and Sun don't count) so you'll most likely see the refund appear on Wednesday or even Thursday :)
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akaykay33

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Ok thank you I hope that I get the refund. I LOVE Koodo so far and I really truly hope they are honest to their cusotmers I've just been scammed before by other cell phone companies. I get very worrisome and I also never had a situation where I had to return merchandise purchased on my credit card so I dont know how it works.

Thanks very much fellow community memebers :)
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Sophia, Mobile Master

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No worries :) Did you manage to change your plan? (I remember you asked about that) :)
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Iglooman

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Yep, nothing can be done on weekends with credit cards for refunds, or with most business transactions, even deposits. Anything we try and put into the bank on a Friday always comes through on a Tuesday. Any other weekday and it's next day deposit. They'll initialize the refund and it will process Monday, and take a couple days to be returned. Don't fret, it's coming, it's just being held up at the credit card end. :)
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DJ

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Want to hear about scamming cell phone companies? I can tell you a few. Na...I won't do that. Serves no purpose. Koodo is good.
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Jorden, Mobile Master

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But why revive a topic that hasn't had a reply in 10 months JUST to post that?
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akaykay33

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Hey everyone thanks for all your help! Just an update. I checked my credit card and the refund was issued this morning (tuesday) so all is good it took just about 1 business day.

@Sophia yes I did change my plan successfully, I now have the 60 Canada wide double plan and its such a great offer I'm glad Koodo brought it back.
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Iglooman

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Hey, great to hear everything is sorted out! Enjoy your new plan too! :)
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Sophia, Mobile Master

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That must be a relief for you, glad all is well! Enjoy your plan and start saving for a new phone :D

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