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  • Updated 5 years ago
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i have been trying to access my account and i don't remember my password, and anytime i try to reset the security question, i answer it right but it tells me it is wrong! What can I do to fix this problem?!?! Much help is appreciated
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Posted 5 years ago

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Photo of EmilX


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I guess, the question is how do you know if you are answering the security question right? :-) You may have spelled it wrong originally and the proper spelling now is throwing the system off. You might have to call to reset it.
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Mayumi, Mobile Master

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Call customer service at 1-866-995-6636 or you can dial *611 from your Koodo phone

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