Help with Roaming APN/ ; no service

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer applicable

I recently unlocked my phone and had to manually insert the APN for another carrier for data, I inserted my Koodo sim again and hit default but have no service. I am currently roaming with my koodoo sim card but its telling me no service. Please help. I have tried removing it and putting in m y APN for Canada but its not working. Am I supposed to add another APN for the country I am in?
Photo of Sarita Singh

Sarita Singh

  • 70 Points
  • anxious

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,160 Points 100k badge 2x thumb
Helle there.

Have you added the free international roaming package from self serve? Is data roaming enabled on your phone?

Here's how to add the free international roaming packages. There's two of them : 

Connect to sell serve and go to your add-ons

Click to change the add-ons

Search for 1) International Voice Roaming and 2) International Data Roaming

Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Also your APN is only for data and has nothing to do with getting a signal for cell phone service.

Where are you now?

This conversation is no longer open for comments or replies.