Help with new SIM!

  • 1
  • Question
  • Updated 6 months ago
I bought a prepaid number and add-ons and when activating the prepaid is asking me to pay for new ones. There is nothing in my receipt that points me towards a number or anything I can use to activate this plan.
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Julia Molina

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Posted 6 months ago

  • 1
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Allan, Mobile Master

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You can't buy add-ons unless you have an account. You can buy prepaid top up cards though. Is this what you mean?
Do you already have an account made with Koodo?
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David, Mobile Master

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To create an account, go to, then self-serve, choose prepaid  and activate your account.
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Dennis, Mobile Master

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What does your receipt say?  If there a voucher number?