help with my account

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

my father has passed away i need to for my account the customer service is awful i have been trying to pay my bill online through the app but you guys are not even letting me sign in it is ridiculous i would like to cancel my account right now
Photo of Maria Taylor

Maria Taylor

  • 70 Points
  • pissed off

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 201,124 Points 100k badge 2x thumb
Hi Maria,
Im very sorry for your loss.

If you do not have access or authority to your father's account then it pretty much impossible based on security.  Koodo and most utilities do not allow unauthorized users to pay.

You best bet is to private message Koodo on Facebook with a copy of the death certificate and your father's account number and phone number
Photo of Minchia


  • 374 Points 250 badge 2x thumb
you make idea for lady is no good. not private and safe to send over facebook or media webpage. only should use security page with https. why koodo make her life so hard when deal with sad time? should have easy way to talk and contact easy for fix this. what wrong with koodo? private papers should send by email. best way. also it keep record of issue on file.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 206,480 Points 100k badge 2x thumb
He said over a private message on FB not on their Facebook page.
Photo of Mayumi

Mayumi, Mobile Master

  • 116,608 Points 100k badge 2x thumb
I'm  sorry for your loss, Maria.
Have you try to call Koodo from your fathers phone?  Dial *611 and option 5 or keep pressing  0 to talk to a rep.
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Maria,

We are sorry for your loss! Rest assured that we want to help you with this situation. You can give us a call by dialing *611 from a Koodo phone or 1-866-995-6636 from a landline. Press 5 then 0 to speak with a representative who will be able to help you with this. You can also send us a private message on our Facebook page as Paul suggested.

We look forward to assisting you!

This conversation is no longer open for comments or replies.