Okay, my Samsung Galaxy Ace phone just recently wouldn't turn on so I had to erase the data, everything gone from my phone... When It turned back on, my SIM card was locked, and after a few attempts it PUK locked. Then I got fed up and went to get a new one, now when I put THAT one in, it's saying SIM service provider locked. I called customer service but they don't seem to know anything, so... & On my prepaid koodo account, it says my SIM is active! So I don't want my money sitting there being wasted, someone help quickly please..