Help this system is not very user friendly

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  • Updated 3 months ago
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Laura

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  • frustrated

Posted 3 months ago

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Mats

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Can you explain what you're having problems with?
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Laura

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Yes I just received a new phone there was no phone number for the phone and self serve would not accept the customer number from the shipping invoice
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Ranjan, Official Rep

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Laura, it looks like your order was shipped quicker than it was activated (two separate teams). I've just flagged this with the folks on our end. It should be up and running in the next little while, after which you'll get an email with your account info. and directions on how to set up Self Serve.

In the meantime, I'm going to delete the Self Serve profile you just attempted to make, as it will conflict with the official account once it's ready. Please follow the link and instructions in the email once it's sent to you instead, to complete set-up. 
(Edited)
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Dennis, Mobile Master

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@Ranjan
Are there instructions with the new phone?
Should it include what to do if the shipping occurred quicker and the line is not yet activated?  Should I post this as an idea?
LOL instructions.
Here is a better idea: ship the order and activate the line at the same time. That is how TELUS orders are processed, and considering that Koodo orders are shipped from the exact same location, why are you doing this weird activate later thing?
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Dennis, Mobile Master

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Thats a good point too if Telus is doing this
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Laura

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Thank you so much

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