HELP! :(

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I just recently got a prepaid phone about a month ago, and i want to set up my visadebit so it can just renew my plan right away, but i cant remember my PW so i tried getting the PW reset sent to the email i provided when i activated my phone and its saying the email isnt found.... what do i do?
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Rosalie Thompson-Norquay

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  • bummed out

Posted 2 years ago

  • 2
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Dennis, Mobile Master

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Are you sure you registered your email correctly? Maybe an extra space was added.

If you cannot remember your login email then you have no choice but to call Koodo.  *311 on your koodo cell 
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Julie, Official Rep

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Oops! must have been a little typo, it's *611 

By the way Rosalie, if you want to save yourself from calling, you can also reach us through private messaging on Facebook or Twitter. We'll be happy to help you!