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  • Updated 4 years ago
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When I go to self serve to register.,and put in my sim# it tells me it's not the right one. I have made sure I am putting down the right #. Very frustrateing
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Nickie Lund

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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Are you trying to activate a Prepaid Sim card but your on a postpaid account or Visa versa perhaps.
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Nickie Lund

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I got my phone at best buy and signed up there.maybe I need to look ay my reciept
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Yannick

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Hi Nickie, were you able to activate your phone? Keep us updated! Thanks.

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Nickie Lund

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no I still can't seem to set up my account.
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Yannick

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Are you trying to set up a prepaid account, a postpaid account or only your Self Serve account?
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Nickie Lund

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I just received my first bill via text. I am on a monthly plan. I just got my phone last thursdsay.
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Vincent

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Hi Nickie.

Give us a call and we’ll be able to assist you further.

Please dial 1-866-995-6636 (option 6) from a landline.

Thank you.

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