help! I actvated my prepaid phone but I cant get service

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I need some help I actvated my prepaid phone but I cant get service
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Michelle Green

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Posted 3 years ago

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Ahmad

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What kind of phone do you have? Did you make sure it's unlocked (if its not a Koodo phone)?
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Michelle Green

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its a nokia lumina 520 andyes it is a koodo phone...
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Michelle Green

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I cant even do the self serve it keeps telling me I don't have an account and when I go to try n sign it up it tells me I don't have an account
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Ahmad

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Are you sure the activation process went through? Go through the activation process again, if you CAN get past the page that asks for the sim card number, then that means the activation never went through the first time and that you'll have to go through and do the process again. https://activateprepaid.koodomobile.com/

If it says invalid sim card number or already in use, call Koodo at *611 from your Koodo phone or 18669956636 tomorrow during regular business hours
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Daniel Kim, Mobile Master

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Make sure you have 3g or WCDMA turned on in your phone settings and that it isn't set to 2g or gsm only.
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Michelle Green

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yes the process went through... it will not let me call any number from the phone except emergency calls...
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Robert, Mobile Master

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If you do have another phone, call from that phone to Koodo as Chad suggested



Here are a list of option available to you

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Ahmad

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Do you copy and paste replies or something, Robert? Because Chad was never in this thread lol :P

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