Help someone is using my number from a different phone and steeling my contacts etc.

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  • Updated 2 years ago
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My ex I think stole my sim card and some how replaced it with a different one or I don't even know but he is using my number to phone my contacts and using my data without having access to my phone what do I do and how do prevent him from continuing this??
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Kayla Munroe

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  • afraid and angry and helpless

Posted 2 years ago

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Chadwick, Mobile Master

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You need to call Koodo and have your line suspended. ASAP

They open at 9am Local time
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Chad Burr, Mobile Master

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You can report your phone as lost or stolen via the Koodo self serve portal. This will deactivate any phone and sim attached to your account. Then you need to buy a new sim (I recommend changing your number too) and once you have it, call Koodo and report that you've found your phone and want the service transferred to your new sim

If your contacts are synced to the cloud like as in iTunes or Google, I recommend changing your password for those services as well.

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