Help! S7 Edge - Black screen, blue light

  • 1
  • Question
  • Updated 5 months ago
  • Answered
My S7 edge is frozen, has a black screen and the small blue light remains on solid.  I have tried reboot by pressing holding volume button + power button and tried resetting by pressing buttons, but nothing works.  Not even a samsung online agent could help find a solution.  Please help.
Photo of Henning White

Henning White

  • 222 Points 100 badge 2x thumb
  • cheesed off!

Posted 1 year ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,140 Points 100k badge 2x thumb
Press and hold the Power and Volume down buttons (10+ seconds)
Photo of Henning White

Henning White

  • 222 Points 100 badge 2x thumb
see my description, i already commented this does nothing.
Photo of Allan

Allan, Mobile Master

  • 62,522 Points 50k badge 2x thumb
I think his emphasis was on the 10+ seconds part as your phone should turn off if you hold it long enough. Some sources recommend up to 45 seconds. Just hold it until the phone turns off.
Photo of Dennis

Dennis, Mobile Master

  • 196,140 Points 100k badge 2x thumb
Honestly I have no idea how I missed that middle Sentence. It's like my brain had a hiccup
Photo of Ashley Brown

Ashley Brown

  • 80 Points 75 badge 2x thumb
I had the same thing happen with the blacked out screen and blue light. I tried your tip and it worked. Thanks!
Photo of Erwin

Erwin

  • 23,576 Points 20k badge 2x thumb
Do you see any crack below the glass?
Photo of Robert

Robert, Mobile Master

  • 107,040 Points 100k badge 2x thumb
Is it still under the 1 year warranty? If it is, then go to a Koodo store so they can send it for repair.
Photo of Dennis

Dennis, Mobile Master

  • 196,140 Points 100k badge 2x thumb
Try to let it run out of power completely and plug it in for 15 mins and try to power it up again 
Photo of Henning White

Henning White

  • 222 Points 100 badge 2x thumb
Sorry forgot to update, this is exactly the solution that happened, whatever the hang up was ended up draining the battery, the only way i could tell was because the blue light went out. So i plugged it in and the battery charging logog came up... after 15min i started up my phone no problem
Photo of David

David, Mobile Master

  • 93,614 Points 50k badge 2x thumb
YAY Dennis!
Photo of Dennis

Dennis, Mobile Master

  • 196,140 Points 100k badge 2x thumb
That's me.  Find the solution after someone doesnt need it anymore :p
Photo of Henning White

Henning White

  • 222 Points 100 badge 2x thumb
Thank you everyone for your help... it's fixed now