• 1
  • Question
  • Updated 5 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I registered my new phone online did the whole process then put a 25$ card on it and still i cant call *611 or text and the koodo self serve app tht comes on this phone doesnt even work when i click it ot goes to the playstore and whn i search it it says no results oy telus and other phone company apps.
Photo of Donna King

Donna King

  • 70 Points
  • anxious i need this phone for contact for my daughters daycare

Posted 5 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,958 Points 100k badge 2x thumb
The self serve app is dead they're not supporting it anymore you have to use the online self serve now.
Try turning your phone off and taking the SIM Card out and then reseating it in the SIM tray again and see if that helps.
Photo of BobTheElectrician


  • 67,714 Points 50k badge 2x thumb
If you make a service change that enables new features, such as talk or data boosters for the first time, a reboot may be required to re-establish a fresh connection with the central.

This conversation is no longer open for comments or replies.