help pls

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  • Question
  • Updated 3 years ago
  • Answered
im tryin to use my old per paid account and its saying thin "Your login has been disabled. Please contact Koodo Customer Service." can i still used my old sim card or do i have to get a new one?
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Kayla Boomer

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Posted 3 years ago

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Photo of Paul Deschamps

Paul Deschamps, Mobile Master

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If you haven't used your prepaid account for more than 3 months then the account would have been closed and you will have to start again with a brand new activation like you did when you first activated a prepaid account with koodo.

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