Help please! How do I become "authenticated"??

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  • Updated 3 years ago
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Emailed Koodo for help with 100 free minutes, and they responded that I was no authenticated, so they couldn't go into my account to help? Does anyone know how to become authenticated?
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Maria Torres

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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You'd have to get the main account holder to call customer service and have you added to the account as an authorized persons on the account so you have the authority to make changes to the account.
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RoryC

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I don't think that's what she is saying. When you send an email to koodo they have to validate if you are who you are. She would have to log into self serve when sending the email.
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Mayumi, Mobile Master

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Are you prepaid customer and wanted to know about 100 free minutes?

From Koodo's web :
For a limited time, get a FREE 100 minute Talk Booster add-on when you register your credit or Visa Debit card on your Prepaid Self Serve account.

It might take some time to appear on your self serve.

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