help please

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  • Updated 3 years ago
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I have a samsung s4 and it is turned on and I hear it ringing or notifications sounds but my screen stays black
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Posted 3 years ago

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Ivan, Mobile Master

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Try removing the battery and powering it back on. If the screen does not respond at all, then it's likely dead.

If you purchased this phone less than a year ago, it would still be under warranty and you would then want to contact customer service or take it to your nearest Koodo kiosk.

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