My base plan was set to expire August 27th, 2016. I paid the full amount for my base plan AND booster add on two days in advance. The money was taken out of my bank account, as shown in my online banking activity, HOWEVER today my base plan still expired on me and I can't use my service. I called customer service today and was notified it'd be an HOUR WAIT to speak to someone. I worked all day and wasted all three of my breaks, including my hour lunch trying to sort out this bs. Does anyone have any idea why this is happening and how I could potentially either get my service to work or get my money back?