Network Shutdown?

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  • Updated 3 years ago
  • Answered
  • (Edited)
My phone no longer works in the area i purchased it for. I live in Sault Ste Marie Ontario i use my phone in the Batchewana area and it no longer gets service. Will this be ongoing cause when speaking to a koodo member at the store they abviced me it would be in my best intrest to go to another place like FIDO. If this is true i have a 300 dollar credit what can i do about this. Please help.
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Rita Palumbo

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Posted 3 years ago

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Hi Rita,

The coverage maps of the koodo network seems to indicate that Koodo doesn't have network near Batchewana for the moment.

You can find the maps here :

Do you often travel there? If so, I'm sure Koodo customer service could offer you solutions with your credit.

If you have no other choice but to go with another operator, check their network maps before. (For example, I found that Fido doesn't have network in Batchewana either).

Good luck and keep us posted!
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Dennis, Mobile Master

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If you are prepaid then your $300 credit is gone. You could always try to transfer your account to someone else.

If you are on postpaid then a credit will be refunded by check (note that Tab credits are not refunded as they must be used toward phones)
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Starting some time in the next month the mandatory roaming will be set in place, basically it will allow all carriers to piggy back off of each others network when you no longer are in an area your provider has service.
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Dennis, Mobile Master

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You forgot the link Devon!!!
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Dennis, Mobile Master

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Ok this is what I googled as well. This is from 2013. I think it is a dead issue now
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This is still in the works. I'm a wireless retailer and all my reps are vary excited about this coming into play.
I will see if I can find the more current information but this is still on the board.
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Without any coverage from the big 3, roaming will not help.
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I smell burning rubber here. There are apparently only 2 towers in that area, one of which is Telus (= Koodo, the closest). Switching providers will probably not improve the situation... there's nobody else's coattails to follow.

Make sure that Airplane and Blocking Mode are off. Sounds basic, but if I put my phone into my pocket in a certain way without turning off the screen, the contact with body heat is enough to produce a touch on the screen. Once or twice pulled out the phone to find it’s muted or presenting me with an unwanted menu.

Bars on the phone are just barely decorations. Download from Google Play:

or something similar. Gives fairly instanteneous readings for voice and data in -dBm units. As long as you show less than 100 -dBm, you should be able to communicate. If you can send yourself a text and receive it promptly, then the network connection is working.

Even in areas that have good coverage, it’s not uncommon to have dead zones. Stay away from large metallic objects such as wrought iron railings and open any metallic window blinds.

Had a local problem with trees galore at home in a rural area and was able to find a “hot spot” where everything works.

There are sister apps that will do the same for WiFi coverage as well.

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