Help my Koodo phone number does not work and I am overseas!!!

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  • Updated 3 years ago
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I traveled to the UK and my Koodo phone number did not work! Any suggestions? It shows to me that there is no signal while I have all the following add-ons:
Call Waiting
Conference Calling
Call Forward PPU Access
Provisioning Service
Voicemail
Call Display Outbound
Call Display
Additional data $5/250MB
Unlimited SMS and MMS
US Roam Toll @ $0.00Cdn
US Roam Air @1.50
Data 2.5GB
911 Government Fee
Koodo Data & SMS Rates
Text Messaging Services
Unlimited Canadian LD
Extra LD Rate (Cdn)
PPU Call Forward Toll
Intl Long Distance Promo
NS 911 Government Fee
Pay-Per-Use Intl Long Distance
Intl Long Distance Promo
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Faisal Alqahtani

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Posted 3 years ago

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Mayumi, Mobile Master

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Try log into self serve > phone service > Add-ons > add International Voice Roaming ($0/month)

If yo use your Koodo phone in the UK, there will be International Roaming Rates
$1.50/min, $5.00/mb, $0.60/text
http://help.koodomobile.com/coverage-...
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Faisal Alqahtani

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Thank you for the fast replay! I could not find any add International Voice Roaming ($0/month) in my add-ons
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Mayumi, Mobile Master

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Are you on the spending limit program? If not you should see this.

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Faisal Alqahtani

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Thank you and I appreciate your help. I will contact Koodo and I will see what they can do

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