Help moto x play pattern code locked !

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Passcode wrong
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Miss Heather K

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Posted 3 years ago

  • 1
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Chad Burr, Mobile Master

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Keep trying, eventually the device will ask for your Google password. Then you can login.
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Miss Heather K

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Really? I've gotten up to 25 times.. My wif is off though!!!
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Chad Burr, Mobile Master

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Even with my screen locked I can drag down from the top and turn wifi on or off
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Miss Heather K

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I tried that ! Asks for my code
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Miss Heather K

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I don't know what to do!! I have a feeling I messed my phone up
(Edited)
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Chad Burr, Mobile Master

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What code? Your pattern?
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Chad Burr, Mobile Master

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If you cannot remember you pattern and the device isn't asking for your Google credentials then your only option is a factory reset through recovery mode.

Follow this link for instructions on resetting your phone back to the way it was when you got it.

http://www.hardreset.info/devices/mot...
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Miss Heather K

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Ok thank you? And if that doesn't work? What the heck is goin on with it?
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Miss Heather K

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This is for the newest moto right ? I think i got to the restore settings but the screen does not look like that
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Chad Burr, Mobile Master

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Look for erase all data or factory reset. It deletes everything but you'll then be able to set your phone back up again.
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Chad Burr, Mobile Master

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Yeah I just tried on mine and it is different.

Use the arrow keys to go through th e options I think it's factory mode and press the power button to select
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Miss Heather K

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Ya I tried that!! Thanks for all your help! I got a no command error one time !!! I'm getting really upset! :( I don't know what to do seems like it won't restore
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Miss Heather K

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I'm hoping the ppl at the store can help me where I bought it from .. I must be doin something .. Just won't restore