Help ME!!

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  • Updated 3 years ago
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On April 22 I bought and re-loaded a $50. voucher to my account to renew my base plan. It accepted it but then I got a message that Koodo was unable to renew the base plan!
I need my phone topped up NOW! I have no more money to buy another right now. Please help me find out why I cannot get that base plan. Thank You
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Katrose Goodstriker

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Katrose,

If you entered the voucher after it tried to renew the base plan you will need to try to reselect the base plan you want to use. Your 50$ should still be available if it was never used before
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Hello Katrose,

Have you succeeded renewing your base plan? If the option was not available on your Self-Serve, give us a call at 647-788-3948 and we will gladly help you!

Many thanks!

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