Help..I'm having iĺssues with the

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  • Updated 1 year ago
Alcatel onetouch TLi017C1
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Mary Gail Armstrong

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  • frustrated & upset my only source of communication

Posted 1 year ago

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Chadwick, Mobile Master

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Hello Mary what issues are you encountering?
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Chadwick, Mobile Master

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Excuse me Mary.. we are volunteers and employees like yourself and it is Easter weekend. If your trying to use Koodo service on a Telus sim it won't work. If it's a Telus phone and you have a Koodo sim it will work as Telus owns koodo. To have Koodo service you must have a Koodo sim. You have Telus service you must have a Telus SIM card.
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Mary Gail Armstrong

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I just needed to know that I need to go buy a Koodo Sim & I Thank you very much for clearing that up for me. I Appreciate your time.
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Chadwick, Mobile Master

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Please keep what I said in mind for next time. Also we are generally very fast at replying and love what we do. But sometimes things can be a little slow like on holidays. Glad u got your answer
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Mary Gail Armstrong

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I definitely will. Have a happy & safe holiday
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Chadwick, Mobile Master

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You too Mary. Happy Easter.
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Mary Gail Armstrong

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I have a sim card with Telus..shouldn't it be compatible? Or must I buy a SIM from Koodo? It tries to activate but doesn't go through
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Mary Gail Armstrong

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The phone was just bought for me and I can't use it
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Mary Gail Armstrong

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When I first turned it on it said to put an unlock code?? After I put my sim card from telus in, it said authenticating sim..this can take up to 5 min..but it never stopped trying so I've gotten nowhere..Plz help. I have no other way to keep in contact with family & friends
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Mary Gail Armstrong

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If I get a Koodo Sim would the unlock issue be soled?
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Mary Gail Armstrong

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SOLVED?