No data connection

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  • Updated 3 years ago
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I've lost the data connection on my HTC OneV. Under settings, mobile network it says "disconnected because service is unavailable", but I can still place calls and wifi works fine. I had a similar problem with my last phone (same model), but this message is new. Restarting the phone doesn't fix it this time.
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Dustin Chamberlin

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Posted 3 years ago

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BobTheElectrician

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1. Settings=>More networks=>Mobile networks=> make sure Mobile data is checked.

2. In the same window, Network mode => LTE/WCDMA/GSM should be selected. You can toggle between the first 2 values and re-start your phone. Sometimes this will fix your problem.

3. double check APN settings:

http://aide.koodomobile.com/Portals/0...

Shut off phone, pull battery (if feasible), wait a few minutes and reboot.

Otherwise, take 2 aspirins and *611 in the morning...
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BobTheElectrician

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That phone doesn't cover the full Koodo bandwidth. Fine on voice/text but 1900 3G missing on phone, may be the only deal available in your area. Would explain why previous phone had similar issues.

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Curtis

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Hi Bob,

Thanks for all your help here!

Just to clarify, though. It seems that GSMarena's info is a little off here. Koodo once sold the One V so it should support both 3G bands 850/1900.

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Dustin Chamberlin

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Thanks Bob, suggestion #2 seems to have done the trick, I'm back on line today.

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