HELP!!! I started getting texts from Koodo around 4pm today that say I've used LOTS of data when I wasn't using my phone!!! What do I do!?!

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HELP!!! I started getting texts from Koodo around 4pm today that say I've used crazy amounts of data when I wasn't using my phone!!! What do I do!?!
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Rob St-Martin

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Posted 3 years ago

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Dennis, Mobile Master

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1) Turn off Data on your phone in your settings
2) Go to Settings > Cellular to see which apps are using your data
3) Confirm your data usage in Self Serve
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Rob St-Martin

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The data was already off!!!
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Dennis, Mobile Master

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Does that mean when you go to Settings > Cellular that it shows all apps as 0 data used?

If so take a screenshot, along with when this number has been reset.

Then take a screen shot of the alleged usage according to Koodo on self serve.  

Now you have definitive proof
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Rob St-Martin

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You are made of awesome. Thanks so much!! ^_^

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