Self Serve can't login

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  • Updated 3 years ago
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my email address is correct and it doesnt want to sign me in with my password.
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Sylvia Norton

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Posted 3 years ago

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Daniel Kim, Mobile Master

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Hi Sylvia, are you logging into the correct self serve? There are different login pages for prepaid and postpaid self serve. Also has it worked previously?
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Sylvia Norton

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no not at all, i am using the sheet with all my details on that i set up when i got my phone almost 1 1/2 years ago. i even changed my passwrd before when i had problems signing in and 9 talked to Sarah then.
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Khaleila

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Hey Sylvia,

No worries, it could simply be your password. For a quick fix, give us a call at *611 or 1-866-995-6636 and an agent will send you a temporary password ( don't copy paste) to get you back on track :).

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