Help/found a transaction error

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  • Updated 2 years ago
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Purchased a prepaid $15 Base Plan, a 500 min.talk booster for $25, got an $20 activation credit,bought $25 top up voucher to pay for the 500 min talk booster so I should have a credit of $5. but instead my transaction history shows a $5.talk booster debit. How do I get this fixed? without having to pay $ to do it?
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Joan

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Joan,

With prepaid it's impossible to have an amount owing. Do you not have 5$ left in your account?
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Ahmad

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She never said she did. Where are you this morning, Mathieu? Lol
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Joan

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My balance  is 0.00  & there should be a $5. credit.
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Joan

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they show a $5 talk booster which I did not buy & they where suppose to remove
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Joan

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Thank you Ahmad I will do that
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Ahmad

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So your balance now is $0 instead of $5 and you had a $5 talk booster debited that wasn't supposed to? If so, call Koodo at *611 from your Koodo phone and explain the situation to a rep who should be willing to remove the booster and credit the $5. 
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David, Mobile Master

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Yup! Dial 1-866-99-KOODO (1-866-995-6636).
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Anna

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Hey Joan! When you call us in by dialing *611 from your Koodo phone, it doesn't use up your minutes :)
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Joan

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Ahmad I tried the *611, got thru, but then I needed to choose #1,2,3, etc to continue only problem I had no # on my screen on my cell to choose from...this caused me to panic...worried about mins. being used.  I need to go over phone use in the manual on my puter...hopefully it will help, along with practice, this is my 1st cell phone.  Thank you for your help.
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David, Mobile Master

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*611 is a free call, as stated by Anna above.

A keypad should appear on your phone screen by taking it from your ear, and holding it horizontally. On some phones there is a button which appears like a keypad you can press to make the keypad visible.
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Joan

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Anna Thank you for the *611 info
dfbutt Thank you for the 800# 

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