Help!!! Cannot log in to Prepaid self serve because of generic error!!

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  • Question
  • Updated 2 years ago
  • Answered
Just want to register the visa card, but always the generic error!!

Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.


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思 阮

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Posted 2 years ago

  • 2
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Mathieu, Mobile Master

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To resolve
any issues with any of the Koodo website, please try the following steps:


1)    Make sure to use a web browser that
the website was built to support. These web browsers are: Google Chrome,
Mozilla Firefox, Safari and Internet Explorer. Please note that the default
browser in Windows 10, Microsoft Edge has not been announced as supported by

2)    Clear the cache and cookies of the
browser you are using.

3)    Try using a different web browser.
If another browser works, it is most likely an issue with your first browser.
Try re-installing and checking its built in security features.

4)    Try using a different device. If it
works with another device, then there is a chance the issue is related to
fire-wall or anti virus installed on the device

5)    Shut down your router for a few
minutes and turn it on. If you noticed it was very warm, you might want to
consider replacing it. If it’s not too warm, then there is a chance their was a
software glitch with it and restarting it will solve the issue

6)    If by now your issue still persists,
try using a different network such as at Tim Hortons/McDonalds or by using your
mobile phone’s data connection. If it works there, then there might be an issue
with your ISP.

If you
still have issues, call Koodo using *611 from your mobile phone. They are open
from 9am to 9pm Monday to Friday. And 9am to 7pm on weekends.


I hope this
helps, have a great day!
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思 阮

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I have tried all measures you provided and called to the 611 about hundreds of times!But every one seems busy! No one pick up my call!

Could you tell me what else can I do!

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Mathieu, Mobile Master

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If you actually did EVERYTHING, call Koodo and wait till someone picks up.
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Hi there! Were you able to access your Prepaid Self-Serve account? If not, please give us a call at *611 (press 0 to directly reach an agent). Have a great weekend! 
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Steven Jiang

  • 60 Points
I also can not login to the Prepaid self serve since day one. It has been more than two months now. No idea when Koodo can solve the problem.