Forgot prepaid self-serve password and want to change

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  • Updated 4 years ago
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  • (Edited)
i have been prepaid customer for over a year i put my gf at the time her email and forget the password im not with her anymore wanna use my password and my email
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Dale Shepherd Jr.

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Posted 4 years ago

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Robert, Mobile Master

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You have two options I thinks

1) Call your ex (who is the owner of the account I guess?) and make her change the e-mail for yours + your password and then you can take over the account and change the password.

2) Call Kodoo and explain what happened. They will suggest you the best thing to do!
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Sophia, Mobile Master

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You'll need to call Koodo, *611, Dale. They'll probably ask you for your pin so that you can change your email address and pick a new password :)