help

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  • Updated 3 years ago
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I need help I couldn't find the plan for $45 that you have on sale about Sim. Well I sign up 2 days ago and I still don't have service please help
Hi Jennifer,

- Your 4-digit PIN has been successfully registered. You’ll need it when calling *611 to make any changes to your account.
- Your Self Serve account has been successfully created. You’ll need your email address when logging into Self Serve.

Base Plan & Boosters:

Here's what you get:
Unlimited Messaging (Text and Picture), Unlimited Incoming Calls and Unlimited Local 5pm Evenings & Weekends $35.00
Activation Bonus -$20.00
Pre-Tax Total:
$15.00
Tax:
$0.00
Total Services Purchased:
$15.00
Payment Info:

Your Visa Debit or credit card has not been registered on your account.

Automatic top-ups were not activated on your account. Please try again using Self Serve . Having automatic top-ups on your account will save you 10% on your base plan when you renew it next month, and every month after that.

All the best,
The Koodo Team

Please do not reply to this message. Replies to this email address are not monitored by Koodo.

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Jen N Victoria

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Posted 3 years ago

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Chad Burr, Mobile Master

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Okay let's start with basics,

where did you get your phone?

Have you inserted your koodo sim?

What phone do you have?

Did you register for your self serve account?

Can you give details of what this 45$ plan was supposed to include?
(Edited)
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Jen N Victoria

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From Rogers
Yes I did
Samsung galaxy S4
It the one if you bring your own phone you will unlock it
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Chad Burr, Mobile Master

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Did you get your unlock code from Koodo? Did you enter it?
Your screen shot shows the sim you have is either not accepted or unregistered.

Try th e suggestions below:
First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Jen N Victoria

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This is the plan
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Jen N Victoria

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Jen N Victoria

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I didn't receive a code
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Jonathan I, Mobile Master

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Well the problem is that was a postpaid plan. You'd need to sign for a monthly account for billing with a credit check. Secondly, it's not offered anymore. That's an old mobilesyrup article.

You'd need to contact customer service about unlocking it at this point. Ask them if they'll do it for free if you sign up with your own phone.
(Edited)
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Jen N Victoria

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Thank you

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