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  • Question
  • Updated 5 months ago
  • (Edited)
I just got my new sim card called vigin to unlock my phone the code they gave me didnt work called back 4 times gave me the same code Now their sim card doesnt work either What am I doing wrong? Ì cant call from either sim card now I did fill in on self serve to have my old phone number migrsted does that have anything to do with it?
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Susan Baker

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  • frustrated

Posted 5 months ago

  • 1
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David, Mobile Master

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Yeah, If you ported your number before getting your phone unlocked, it would appear you are not kn Limbo, where the Koodo SIM is valid, but your phone won't accept it.

I suggest you call Virgin from another phone, and have them step you through the unlock process, keeping their rep on the line until your cell phone is indeed unlocked.