Help!

  • 1
  • Question
  • Updated 3 months ago
  • (Edited)
I just got my new sim card called vigin to unlock my phone the code they gave me didnt work called back 4 times gave me the same code Now their sim card doesnt work either What am I doing wrong? Ì cant call from either sim card now I did fill in on self serve to have my old phone number migrsted does that have anything to do with it?
Photo of Susan Baker

Susan Baker

  • 122 Points 100 badge 2x thumb
  • frustrated

Posted 3 months ago

  • 1
Photo of David

David, Mobile Master

  • 89,482 Points 50k badge 2x thumb
Yeah, If you ported your number before getting your phone unlocked, it would appear you are not kn Limbo, where the Koodo SIM is valid, but your phone won't accept it.

I suggest you call Virgin from another phone, and have them step you through the unlock process, keeping their rep on the line until your cell phone is indeed unlocked.