My Moto X just says "unfortunately android has stopped" I can't use my phone.

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  • Updated 1 year ago
  • (Edited)
i cant use m phone at all even to make a call it comes up unfortunately google then android n settings has stopped please help me im new at this
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Sharlene Poirier

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Posted 1 year ago

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Sophia, Mobile Master

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What phone do you have? What message do you get exactly?
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Sharlene Poirier

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motorolla is the phone I have ---1st message-- unfortunately google has stopped---unfortunetly android has stopped--- unfortunetly settings has stopped it looks like everything is deleted can that happen please help



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Jru Gordon

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What model of Motorola do you have (Moto G, Moto E, Moto G 3rd Gen, Moto X, etc?)

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Sharlene Poirier

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moto x  --- hope you can help me
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Goran, Mobile Master

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Did you just get your phone or did you just do an update recently? When you restart the phone and it loads does it completely stop working once you get those messages?
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Chad Burr, Mobile Master

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You need to do a hard reset.

Follow the instructions at the link below

http://www.hardreset.info/devices/mot...