hello! want to get my fee back and Temporarily stop my phone number. thank you

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 "press 0" mention

hello! i pay 2 months in this month, and im going out of the country for many month, means that im not gonna use my number for next month. how can i get my money back? and how can i Temporarily stop my phone number? thank you
Photo of 46 John

46 John

  • 92 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi John,

I don't believe you are able to temporarily suspend your service. That does not stop you from contacting Koodo using *611 from your mobile phone and verify with them just in case!

Please let us know of the result!

Hope this helps!
Photo of 46 John

46 John

  • 92 Points 75 badge 2x thumb
thank you! finally i use the seasonal hold, and use my extra pay for the fee. thank you again!
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
You can put your phone on a seasonal hold. You can find this plan on Self Serve. It costs $15 per month
Photo of 46 John

46 John

  • 92 Points 75 badge 2x thumb
thank you! i do as u said. didnt find it on self serve(i use the Android apps,and cannot find it)´╗┐,i call koodo and put it on seasonal hold. thank you!

This conversation is no longer open for comments or replies.