Hello, i moved to italy and i need to dismiss my sim with koodo.

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  • Updated 3 years ago
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There's any possible way to dismiss my sim from here? I can't came back to Canada now.. thanks
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Matteo Cesarotto

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Posted 3 years ago

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Photo of RudyW


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You have to call them to cancel. Go to the 'contact us' link in the site, the numbers to phone are there.
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Hello Matteo,

You can reach us at *611 from your Koodo phone, at toll-free 1-866-995-6636, or by sending us an email at this secured link: http://koo.do/11eMLdy. If you chose the last option, please don't forget to log in to your Self-Serve when prompted to give us access to your file.

Many thanks!
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Dennis, Mobile Master

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*611 and the 1800 number won't work when you are in Italy.
You can reach Customer Service at 647-788-4337.
Hours of Operation (Canada time)
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Photo of Karine


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Hi Matteo,

Dennis is right! Give us a call and we will be
happy to help you out.
Enjoy Italy!  

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