I have five cellular network bar, but I can not send and receive messages [CB]

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  • Question
  • Updated 10 months ago
  • (Edited)
Hello! I have a little problem with my cell. I have five cellular network bar, but I can not send and receive messages. It's the same with incoming and outgoing calls please help me!
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Yohan Borduas

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  • frustrated

Posted 10 months ago

  • 1
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Dennis, Mobile Master

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Try restarting your phone
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Yohan Borduas

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It still does not work
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Dennis, Mobile Master

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Are you all paid up?  What does it say when you log in to self serve?
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Yohan Borduas

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Il don't know what is self serve
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Dennis, Mobile Master

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It's to login to your Koodo account.  It is where your plan and billing information is located

Are you prepaid or post paid?
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Robert, Mobile Master

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Is your problem solved? It might've been cause of the service outage in the Maritimes.
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Jru Gordon

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there was a service outage in the Atlantic Provinces, that was likely the case of your issue