Hello i am unable to make a phone call but have 50 mins call time left.

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Photo of Travis Hill Oakville

Posted 2 years ago

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Mathieu, Mobile Master

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Hi Travis,

Did you renew your base-plan? If your base-plan is inactive, even if you have minutes you will not be able to use them until your base-plan is renewed.
Thanks alot guys. But i tried to make a payment and it says i dont owe anything yet. Ive made payments in the past and saved my payment info, so thats all working. Anytime i make a call it says " mobile network not available" but my phone says i have service at the top. What should I do exactly?
Ill try the 611 call first & get back to you if needed?
I cant even call them..ill reboot my phone
All i needed was a re boot. Thanks for your time.
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Mathieu, Mobile Master

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Perfect, that it's solved for you!

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