Hello, I added roaming plan. Currently I am travelling in Europe, but my phone does not have service for call, text, and data.

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  • Updated 3 weeks ago
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Posted 3 weeks ago

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David, Mobile Master

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Restart your phone.

Go to Self Serve, and make sure international voice and international data roaming have been added to your account. It should have been automatically added, but just double check.

Are you able to connect to any networks in Europe? There may be a few countries where Koodo does not have a roaming partner. You can find more details at the link below, including roaming partners.
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Yelim, did you maybe set your network selection to manual in the past and manually selected Koodo?  [You might do this if you live or frequent areas of Canada near the US border and want to prevent your phone from switching over to US towers without you noticing and costing you money, for example.]  If so, please set your phone back to automatic network selection.
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Dear all,

Thank you so much for your reply.

Unfortunately, my phone still doesnt have signal meanwhile everything above has been done (added roaming service, restarted the phone, automatic network selection)

Currently I am in scandavina country so should have network here :(

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Dinh, Mobile Master

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Hi Betty,
As you have tried many things and they didn't work, You could also send messages to Koodo facebook (https://m.facebook.com/Koodo/) and ask an agent to look into the account. It is not a live chat but they will respond.
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Dennis, Mobile Master

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Can you manually select a Scandinavian network?
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Thank you all for feedback. :)

If I manually select the current country's network, would be charged to my Koodo account?
( sorry if it was stupid question :( )

Thank you.
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Timo Tuokkola, Mobile Master

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Yes. Koodo does not have a network outside of Canada. Roaming means that you are using the local provider's network.
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Thank you :) i manually added the network and it now works ! yay

Thank you everyone!