Hello guys, I have paid for my phone yet it does not work anymore

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  • Updated 2 years ago
  • Answered
  • (Edited)
Photo of Travis Hill Oakville

Posted 2 years ago

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Photo of Chad Burr

Chad Burr, Mobile Master

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Is this a prepaid phone?
Well I signed up for a 2 year plan with zero down, signed up for self serve and it says I still have 3 days till I make my first payment. It was all working fine until now
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Bernard, Official Rep

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Your monthly account is in good order Travis. It maybe your phone or SIM card. Are you getting any reception?
Thank you, it shows I havr 2 bars but when I make a phone call it says unavailable
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Bernard, Official Rep

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Can you try to pull the battery and the SIM card, then reassemble? Putting phone on airplane mode might also help. Try these options first if they don't work you may have to call our technical support group.
I just re booted it and everything is working perfect thanks alot

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