Heads up: Prepaid system maintenance this weekend

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  • Updated 4 years ago
  • Answered
Hey everyone,

Just a note to those who are on Prepaid, we’re undergoing system maintenance today and tomorrow.

Friday May 2nd 8:00PM EST – Saturday May 3rd 8AM EST

Saturday May 3rd 8:00PM EST – Sunday May 4th 2:30PM EST

During this time, you won’t be able to use Self Serve. Just make sure to top up beforehand :)
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Sumaya K.

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Posted 4 years ago

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Sophia, Mobile Master

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Thanks for the heads up, Sumaya!
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Amanda Terriah

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Does that mean i loose what i already put on my phone !!!
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Jonathan I, Mobile Master

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No, you don't have to worry about that. You just can't do any maintenance on your account or add any new top-ups.
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Greg Morrison

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Will this affect my package I bought to go to the U.S. as it's not working. I can't make a call, I've been only able to use WiFi for texting and emails.
Undoubtedly it's something I did as the phone is new (4s).
(Edited)
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Timo Tuokkola, Mobile Master

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Settings->carrier, turn automatic off, select at&t or t-mobile. The SS maintenance won't affect anything, and it's for prepaid anyway, which won't work outside Canada. If you added a US roaming package you're on postpaid.
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Mary Read

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I received my latest invoice but my online account says I have a "$0.00" balance and will not accept payment. Is this glitch part of weekend account maintenance or is your finance department giving me a freebee this month? :)
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Brian Paul

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Thanks Sumaya.
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Sumaya K.

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You're welcome Brian!
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Gene Li

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Hi Sumaya, It's 6:32 PM Sat. May 3, 2014 and I can't access self pay to activate my new prepaid SIM/Phone. I thought there would be a window of operation between 8:00am and 8:00PM today ???
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Daniel Kim, Mobile Master

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Hi Gene, from Sumaya's post it says from 8 pm today to 2:30 pm on Sunday. The 8 am window you mentioned ends at 8 am and restarts at 8pm tonight from what i understand. Hope that helps :)
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Jonathan I, Mobile Master

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No, it says Saturday 8PM EST until Sunday 2:30 PM, so Gene is right; it should still be available.

What's the issue, Gene? Trouble logging in doesn't necessarily mean the service is down yet. Quickly call them to find out what's up with your account.
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Daniel Kim, Mobile Master

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oh wait..I'm stupid... I read the maintenance times as the non maintenance times LOL

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