Customer service rep said he would have my visa pre approved 3 times so I can pay via phone. Still can't pay it. I tried to pay in person, the rep didn't even swipe my card and did almost nothing to help me. He said I could take it to the bank. Bank officials confused about this and it's a lengthy process? I am setting up a bank account and can hopefully pay with a Canadian visa for future bills. But for this bill I've found the whole process very difficult and the store reps are actually quite horrible at helping. Please help me pay my first bill!