I recently purchased an HTC one M8 on the $64.00 tab (the medium tab I believe), and 6 days later my phone just turned off while having almost full battery. I was unable to turn it back on and proceeded back to the koodo store where I purchased it at. They too were unable to do anything about the issue and recommended that I get either a new phone or another new HTC M8. After being reimbursed my initial payment of $603 the individuals working at that location were unable to as they put it "re-adjust my tab to the new phone". It has been two days and I am getting a run around from both Koodo's customer service and from those at the store where I purchased the phone. I am a rather patient individual but the responses and help thus far I have received are making me a little edgy. I was not offered a loner phone and instead upon asking was told by the young lady that the loners are "pieces of shit". Nowhere on this planet and my time on it have I ever witnessed a complete lack of professionalism and competency. Even when I called another location, after the individual answered by saying "whats up can I help you" I was given a run around worse than a loose leashed dog at an open park. I HIGHLY RECOMMEND TO STAY AWAY FROM KOODO. As far as their employees I feel sorry for them. They have maybe basic grade ten education toppled with a complete lack of business etiquette and basic 10year old manners. Please people stay far away from this excuse of a service provider. Shame on you Koodo and your employees. Go learn how to be professional then come serve professional customers.