have not recieved the bill for the remaining amount owing on my tab so i can pay it off

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i had the galaxy ace 2 x and had $130 remaining on the tab, and i clicked pay off my tab , and it said on my next monthly bill i would see this amount added and i would just pay it off like any other bill but i havnt gotten it yet, and i just got a text from koodo saying ive reached my $200 credit limit and i need to make a payment today to keep my phone active to avoid a reconnection fee?
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nicole riley

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Posted 4 years ago

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Rocky Balboa

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Yes when the current charges you currently owe for your monthly service fee I'm assuming this would put you over your $200 spending cap. I would suggest making a partial payment to bring your spending cap below $200 to prevent interuption. I would also call the payment department and inform them of this. dial #227 on your handset and they will protect your account from interuptions until your payments come in.
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Myke

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Unless she's making a payment today, there is no way to protect the account from a SLP suspension.
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Myke

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*611 Option 5, ask to speak to Payment Management.
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nicole riley

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ok thanks!
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Jonathan I, Mobile Master

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If you're approved for SIM only (have to pay for phone), then you can't use negative Tab during SLP. I think you can if you were approved for Tab but were put on SLP?
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Myke

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There's 3 credit types with Koodo. SLP with no tab, SLP with tab, and no SLP with Tab.
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Jonathan I, Mobile Master

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And the 4th: denied service entirely and told to go prepaid. :( Happened twice today already, otherwise we'd have 3 sales as of now...
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Chad Burr, Mobile Master

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Can I ask you why you decided to pay off your tab?

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