Have a moto g and my keyboard won't come up to unlock my phone? Google voice command comes up but doesn't do anything.. Any ideas?

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  • Updated 4 years ago
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jeff graham

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Posted 4 years ago

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Chad Burr, Mobile Master

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Barring any better suggestion you may need to perform a factory reset. You'll loose all your data but you'll have access to your device again

Long press the power button until the screen goes blank

Press power and volume down for about 7secons and release it. This will bring up the fastboot screen.

Use the volume down key to scroll to factory reset or recovery and press volume up to select it
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jeff graham

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Does it matter that I encrypted my phone? Doesn't work chad
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jeff graham

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Now it won't even power on..
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Moto G

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Sounds like you need to take it into Koodo Kiosk and have it sent out for warranty work, at no cost to you.
That is of course, there is no obvious signs of physical damage to screen and/battery, which voids warranty.
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jeff graham

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In 2 days it will be a month old... I babied it and it is in great shape.. Thanks for your replies
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Chad Burr, Mobile Master

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Keep trying to get it into fastboot for recovery mode in the meantime
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Moto G

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You'll have no problem then getting it serviced under warranty. My Nexus S ended up in a frozen/do nothing mode. Koodo even gave me a loaner. Your welcome and Good Luck.
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Chad Burr, Mobile Master

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I know some people in frozen/do nothing mode. Too bad... No factory reset on those.
(Edited)
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Moto G

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Too bad some people can't do factory reset on mis-guided career choice, so they too, can afford frozen/do nothing mode life style
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rikkster, Mobile Master

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It's possible the battery may have drained. Allow the device to charge and then try to get into fastboot mode by first turning the device off, then press and hold Volume Down, then press and hold the Power button for three seconds. Release the Power button and the fastboot menu should now be visible. Release Volume Down.

Scroll down to Recovery using Volume Down and select using Volume Up. It'll take a second or two to get into the Android recovery utility menu. Once there, use Volume Down to scroll to 'wipe data/factory reset'. Use the POWER button to select, follow the prompts and allow the device to reboot.
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jeff graham

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I charged the battery over night and then all this happened. When I plug it in, it doesn't even show if it's charging. Just drove two hours and put it in for repair.. Thank you all for your advice

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